Shop Assistant

We’re looking for a passionate and dynamic Shop Assistant to join our team and help elevate the impact of our online and retail stores. If you’re excited about sustainability, community building, and creating an exceptional retail experience, we can’t wait to meet you!

Job Title	Shop Assistant (part-time, 6-month contract with renewal possibilities)
Job Description	The Shop Assistant plays a key role in supporting Our Social Fabric’s retail and e-commerce operations. This position assists in creating an engaging shopping experience for customers, ensuring smooth sales processes, and contributing to the organization’s mission of sustainability and waste reduction. Core hours are Sunday: 9:00 AM – 2:00 PM, Tuesday: 9:30 AM – 3:00 PM, Wednesday: 9:30 AM – 3:00 PM, Thursday: 1:30 PM – 7:00 PM
Skills and Competencies	Experience in retail operations, including POS systems and customer service Familiarity with e-commerce platforms such as Shopify (or similar) Strong communication skills, both written and oral Knowledge of and experience with textiles (burn testing ability is an asset) Interest in sustainability and waste reduction Self-motivated with strong attention to detail Ability to work independently and proactively identify tasks that need to be completed Experience with task management tools like Trello (or similar) Strong organizational skills and a team-oriented mindset Ability to lift and handle fabric bolts or bins and assist with workspace cleanup A positive and collaborative attitude with the ability to inspire volunteers Burn testing experience is an asset
Job Duties and Responsibilities	Retail Sales Support Assist the Retail Manager with rolling, pricing, and displaying fabric and notions. Set up signage before sales events and assist customers on the shop floor and at the cash desk. E-Commerce Support Fulfill online orders, including pickup, shipping, and cubby service. Prepare fabric for sale, including SKU creation Upload product listings with accurate descriptions and photos. Help customers at the pickup window and assist with promotional photography as needed. Donations Support Assist the Donations Coordinator with collecting and sorting donations from the loading bay. Workspace Maintenance Maintain tidy and hazard-free workspaces. Assist with garbage and recycling as needed. Other Responsibilities Perform additional tasks as assigned by the General Manager. Reports to: General Manager Takes direction from: Retail Manager and E-Commerce Manager
Working Conditions	Work takes place in a combination of retail and warehouse environments. Regular physical activity, including lifting and carrying fabric bolts or bins. Schedule includes weekend (Sunday) and evening shifts (Thursday). Flexibility may be required to meet operational needs.
Salary and Benefits	$19 per hour up to 20 hours per week This role is eligible for our staff discount program. Benefits include a dynamic work environment, opportunities to contribute to a sustainable mission, and the chance to lead and inspire a dedicated team of volunteers.
Hiring Process	The application deadline for this position is Friday, February 28, 2025, but we will begin reviewing applications as they are received and will conduct interviews with suitable candidates on a rolling basis. The position will remain open until we find the right candidate. Interviews will take place in person at our shop, and the start date is Tuesday, April 1, 2025. To apply, please send your CV and cover letter to hello@oursocialfabric.ca with "Shop Assistant" in the subject line of your email.